Not the right fit? We’re here to help.
Your Nucleus Pillow comes with a 90-night sleep trial, giving you time to explore its different configurations and find what feels right for you.
If you have tried the recommended adjustments and Nucleus still is not the pillow for you, submit the return request form below. Our support team will help you through the next steps.
Before you start your return
Nucleus is designed to be adjusted, and finding the right configuration may take a little experimentation.
Before requesting a return, we recommend trying the setups included in your adjustment guide. Small changes to the pillow’s height and feel can make a meaningful difference.
Still not sleeping comfortably? Let us know. We want to help.
How returns work
Complete the return request form below within 90 nights of receiving your order. Please include your order number and the email address used to make your purchase.
Our support team will review your request and email you with return instructions and a prepaid shipping label.
Please wait for approval before sending your pillow back. Returns sent without prior approval may not be accepted.
Pack Nucleus securely and include all original pillow components.
[CLIENT APPROVAL NEEDED: Confirm whether the original product packaging is required and establish the final standards for acceptable return condition.]
Attach the prepaid return label and drop the package off with the carrier identified in your return instructions.
Once your return has been received and approved, your refund will be issued to your original form of payment.
[CLIENT INPUT NEEDED: Add the number of business days required to inspect the return and issue the refund.]
FAQs
Your 90-night sleep trial begins on the date your order is delivered.
Yes. Your return request must be submitted before the end of your 90-night sleep trial.
Yes. Nucleus is designed to offer different heights and feels, so we recommend trying the configurations in your adjustment guide before deciding whether it is right for you.
Yes. Approved returns include a prepaid return shipping label.
No. All returns must be approved before they are shipped. Products returned without prior authorization may not be accepted or refunded.
Please include the Nucleus Pillow and all components that arrived with it.
[CLIENT INPUT NEEDED: Confirm whether inserts, guides, accessories, and original packaging must also be returned.]
[CLIENT DECISION REQUIRED: Define the acceptable condition for a pillow used during the sleep trial. Consider requiring the product to be sanitary, free from stains, odors, damage, and misuse, with all original components included.]
Your refund will be issued to your original form of payment after your return has been received, inspected, and approved.
[CLIENT INPUT NEEDED: Add the expected inspection and refund-processing timelines. Customers should also be advised that their bank or card provider may require additional time to post the credit.]
This return process applies only to products purchased directly from our website. Purchases made through another retailer must be returned according to that retailer’s policies.
Select the appropriate reason on the return form and upload clear photos of the product, packaging, and shipping label. Our support team will review the issue and help make it right.
Nucleus is covered by a two-year limited warranty. Visit our Warranty page to learn what is covered and submit a warranty claim.
Need help?
If you have questions about a return or need help adjusting your Nucleus Pillow, contact our support team.
Email: support@inertiarest.com
